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Corporate Social Responsibility

We recognize our commitment to sustainability and social responsibility as core values of our corporate culture and our daily activity.

We are aware that as an air transport company we can foster global economic, social and cultural development, responsibly contributing to the mobility of people, goods and the promotion of tourism.

For Alitalia, being Responsible means to value our company and its people, our customers, our country and the environment.

Our commitment is a daily effort to do one's job well, respecting the ethical principles of transparency and fairness, and being aware - today more than ever – of the essential need for our company to actively take part in the field of Sustainability.

Our commitment is aimed at:

  • our Customers
  • the Community
  • the Environment


Our customers are at the heart of all our activities. For this reason, we develop specific products that can enhance their experience and provide high-quality services for their comfort.


Ethical Fares

Alitalia, in agreement with selected health centers of excellence, offers discounted rates to patients who need to travel for health reasons (i.e. clinical tests, hospital admissions, medical screenings or other patient services).

Our partners in this initiative are:

I.E.O. European Institute of Oncology in Milan

Istituto Nazionale Tumori in Milan

Gruppo Ospedaliero San Donato in Milan

Istituto Clinico Humanitas in Milano

Istituto Giannina Gaslini in Genoa

Patients benefit of a 50% reduction on Economy Class domestic round trip tickets (excluding taxes and promotional fares). Ticket booking and purchasing can be made directly through the dedicated hospital service following the reservation of the medical appointment. 

The same reduction may be extended to an accompanying person, provided they travel together. In case of modification of the hospital appointment, both before and after the departure, patients will be allowed to change the reservation dates without penalty.

The rates are connected to the medical treatment schedule and cannot be applied to routes subject to tender in territorial continuity.


Safety Card for blind people

Alitalia is the first airline to introduce a Safety Briefing Card with 3D figures for blind and partially sighted passengers. The document was developed in collaboration with ENAC and the National Federation of Pro-Blind Institutions.

The bas-relief representations represent all safety elements: the location of the emergency exits, the design of the cabin, the positions to adopt in case of an emergency, as well as safety belt, life jacket and oxygen mask instructions.

The text is in Braille (Italian and English) characters, with tactile readable figures for the blind and with the requirements of readability and contrast of colors for the visually impaired.

The Safety Briefing Card is available on all medium-haul flights operated by Airbus and Embraer aircrafts, on board which blind and visually impaired passengers receive personalized information from the cabin crew.


Voglia di Volare (Want to Fly)

Alitalia has created the "Voglia di Volare" program, aimed at passengers who are anxiously experiencing the flight experience. Link:


Special assistance for people with reduced mobility

For all people who require special assistance, Alitalia has specific procedures for our passengers’ different needs. Link:

In addition, based on specific requests, Alitalia is always open to consider any additional services to better assist our passengers before, during and after the flight.


As an international airline, our commitment to the environment is a central element of our Sustainability corporate policy, particularly with regards to:

  • Climate Change
  • Fuel
  • Single global market-based measure
  • Noise


We are attentive to community needs and social concerns, working in partnership with leading NGOs, associations and civil society organizations.

Among these initiatives, Alitalia collaborates with the Community of St. Egidio on the "Humanitarian Corridors" project, which we support by taking care of the flights of Syrian refugees, legally welcomed in Italy.

Our employees are also directly engaged on social issues through the Alitalia Onlus, which since 2001 has been involved in local projects, aimed at helping less fortunate children around the world, establishing reception centers, orphanages and schools, and providing financial support to hospitals and small religious communities.

Currently, the latest ongoing project is dedicated to support the reconstruction efforts in the areas hit by an earthquake near Amatrice, in central Italy.