The check-in process for Alitalia passengers flying from Rome Fiumicino airport is now faster and simpler. The Italian airline has introduced 40 self-service check-in kiosks at Terminal 1 and for the first time in Italy, 10 new self-service bag drop-off kiosks for the automatic delivery of checked-in baggage. This means that passengers with luggage for the aircraft's hold can check-in their bags on the web, mobile phones or self check-in and then drop off their suitcases in just a few seconds without having to queue at check-in desks.
Aubrey Tiedt, Alitalia's Chief Customer Officer, said: "The new service aims to make the travel experience with Alitalia even more innovative and comfortable and provide the best technological solutions available to our customers. Alitalia is committed to making excellence its benchmark, and to stand out among European airlines for its efficiency, innovation and hospitality. This is why we have made check-in faster, especially for passengers with baggage to drop off. At the new kiosks, travellers will be greeted by Alitalia staff, who will provide them with any assistance they may need to check-in smoothly and rapidly.”
At the new self check-in kiosks, passengers will be able to print boarding passes and tags for luggage to be dropped off at the self-service units.
The kiosks will also allow passengers to purchase additional services such as extra baggage allowances, weight or size excess fees, on-board seat selection, upgrades to a higher class of travel, fast-track for security checks and purchasing of day tickets for the airline's recently opened Casa Alitalia lounge.
Digital check-in such as web, mobile and self-service, is becoming increasingly popular with Alitalia passengers, and according to the airline’s latest data, there were nearly 2.6 million digital check-ins between January and April this year, accounting for 52.3 per cent of the total check-in transactions, up 7.9 per cent on the same period last year.