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Alitalia to upgrade IT system from 8 pm (CET) 14 October

Alitalia will implement an important upgrade of its IT systems from 8 pm (CET) Friday 14 October until the end of Saturday 15 October as part of its goal to improve the passenger travel experience and provide customers with greater choice, personalization, innovation and service.

The airline will cutover its IT systems from Arco to Sabre during this time and while the work is underway customers will not be able to buy air tickets or change reservations on alitalia.com, the Alitalia app, the airline’s call centres or at travel agencies.  Web and mobile check-in will also be unavailable, and passengers will be required to check-in at airport desks. 

In the same period purchase of tickets and change of reservation will be exclusively available at the ticket counters of the airport where the relevant flight is departing.

Passengers flying over the weekend need to check-in online or by mobile devices as soon as possible before 8.00 pm on Friday 14 October, prior to the IT upgrade.

Travellers are recommended to arrive well in advance. Check-in counters will be open three hours before for domestic flights and four hours for international flights

The IT upgrade will not impact Alitalia’s flight schedule. All flights will operate regularly.

Travellers who need more information and assistance for travel this weekend can contact Alitalia on 800.65.00.55 (toll free number from Italy), +39 06.65649 (from overseas) and the local Call Centre numbers (list available on alitalia.com website).

To help customers during this period, Alitalia has increased the number of staff at its call centres and airports. 

Following the upgrade, an initial period of adjustment is expected and some booking and check-in functions may still  be limited. However, Alitalia expects to deliver significant benefits for its customers.  

Alitalia appreciates your understanding and support during the period of upgrade. 

For more information, visit alitalia.com website and the airline’s official social media pages.